Shop4Tools

FAQ

FREQUENT ASKED QUESTIONS

  1. Do I need an account to make a purchase on shop4tools.com.sg?
    • Yes. You may register instantly by clicking on this link.

 

  1. Can I browse through the shop4tools.com.sg catalogue without signing up or logging in?
    • Yes, you may browse but you will not be able to make a purchase.

 

  1. What if I forget my User ID and Password?
    • You can reset your password instantly by clicking on “Forgot your password?” You will be prompted to enter your email address again, and a new password/registration link will be sent to you.

 

  1. How do I update my Profile?
    • Login > Account > Edit Profile

 

  1. How do I add items to my Favourites list6?
    • Go to Product > choose the product and click on the product name > add to favourite.

 

  1. What type of payment methods do you accept?
    • We accept only local cheques (for Singapore customers), PayPal and Credit Cards.

 

  1. What is the delivery charge?
    • We charge a flat rate of S$30.00 for deliveries within Singapore. For orders within Singapore of S$200 and above, delivery will be free of charge.

 

  1. How long does a delivery take?
    • Deliveries to locations within Singapore generally take 2 to 3 days.  Please note that deliveries are subject to item availability.

 

  1. When will a delivery be made?
    • Deliveries will be made between 9am and 5.30pm, from Monday to Sunday, excluding Public Holidays.  We will inform you by email on the delivery date upon receipt of your order.

 

  1. Can I request a specific delivery date and time?
    • You may indicate your preferred delivery date on your order when “checking out”, but this is subject to stock availability and delivery schedule. Please note that we are unable to accede to your request for a specific delivery time.

 

  1. What if no one is at the delivery address on the specified date of the delivery?
    • If you were not present to receive your order when it is delivered on the specified date, you can make the collection at our office, No. 6 Tagore Drive #03-13, Singapore 787623 from 9.30am to 5.30pm, Monday to Friday or pay S$30.00 for re-delivery.

 

  1. Can I pick up my order?
    • You may indicate that you wish to make a “self-collection” when checking out (under Shipping & Payment). We will send you an email to confirm the collection date. You may pick up the order from our office at No. 6 Tagore Drive #03-13, Singapore 787623 from 9.30am to 5.30pm, Monday to Friday.

 

  1. How would I know if my order is confirmed?
    • You will receive an email notification.

 

 

  1. How do I change or cancel my order?
    • Please call us at (+65) 6458 2722 or email your request together with your order confirmation to cust-svc@shop4tools.com.sg before 9am on the next working day (Monday – Friday) of the date of purchase.

 

  1. Do you deliver overseas?
    • Yes, we can arrange for overseas shipment. Please note, however, that you will have to bear all freight and handling charges, and any additional duties and taxes. We will contact you within 3 working days to discuss the shipping options and charges.

 

  1. Can I return the products after purchase?
    • All goods sold are not returnable.

 

  1. Can I exchange the item if it is defective?
    • If the item has a manufacturing defect, please inform us within 7 calendar days of the delivery. Kindly note that a replacement is not always immediately available. There will be no replacement should the product be damaged as a result of your own negligence or mishandling.

 

  1. Who do I call for product inquiries?
    • You may contact us by email at sales@shop4tools.com.sg or
    • Call us at (+65) 6458 2722 (Monday to Friday – 9am to 5.30 pm)